Privacy Policy

1. Information We Collect

When you submit a contact form on this website, we collect the following information that you voluntarily provide:

• First and last name
• Email address
• Phone number
• Your intent (buying, selling, or both)
• Area of interest and preferred property type
• Budget range and purchase timeline
• Any message or additional details you choose to share

We do not collect payment information, Social Security numbers, or any government identification through this website. We do not use cookies for tracking or advertising purposes. We do not collect information from minors under 18 years of age.

2. How We Use Your Information

Information you submit through this website is used solely for the following purposes:

• To respond to your real estate inquiry personally and promptly
• To provide you with relevant property listings, market reports, or buyer and seller guides you have requested
• To follow up with you regarding your home buying or selling goals
• To send you market updates or real estate information you have opted into

We will never use your information for unrelated marketing, sell it to advertisers, or share it with any third party for their own marketing purposes.

3. How We Store and Protect Your Information

Form submissions from this website are transmitted securely via HTTPS and stored in Follow Up Boss, a real estate CRM platform. Follow Up Boss maintains industry-standard security practices for the protection of stored data. You can review their privacy practices at followupboss.com/privacy.

SMS alert notifications containing your submitted contact details are sent to Vince Pass's personal mobile number via Twilio, a communications platform. These notifications are used solely to ensure a prompt response to your inquiry. Twilio's privacy policy is available at twilio.com/legal/privacy.

This website is hosted on Netlify. Their privacy practices are available at netlify.com/privacy.

4. SMS Communications

If you provide your phone number and consent to be contacted, we may reach out to you via SMS to follow up on your real estate inquiry. Standard message and data rates may apply depending on your carrier.

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will not receive further SMS communications from Vince Luxury Living.

We do not send unsolicited promotional text messages. All SMS communications are initiated in direct response to a form submission or inquiry you have made.

5. Information Sharing

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their own use. Your information may be shared only in the following limited circumstances:

• Service providers: Trusted platforms used to operate this website and manage your inquiry — including Follow Up Boss (CRM), Twilio (SMS delivery), and Netlify (website hosting) — as described in Section 3 above
• Legal requirements: If required by law, court order, or government authority
• Transaction coordination: If you engage Vince Pass as your agent, relevant contact information may be shared with our transaction coordinator to facilitate your closing

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information from our records
• Opt out of any communications from us at any time

To exercise any of these rights, contact us directly using the information in Section 9 below. We will respond to all requests within 30 days.

7. Florida Privacy Rights

Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR). This website does not engage in the sale of personal data, targeted advertising based on personal data, or profiling in furtherance of significant decisions affecting consumers. If you have questions about your rights under Florida law, please contact us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of this website after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: